PRIVACY POLICY & TERMS AND CONDITIONS

 

The protection of your personal data is important to READY2IMPROVE CVBA. We comply with applicable laws and regulations, including the GDPR.

 

Below we clarify how we handle your personal data.

 

If you are a user of the IMPROVER platform or a customer of READY2IMPROVE, you will find a data protection policy in this regard on the IMPROVER platform.

 

1. Who is the processing responsible?

 

READY2IMPROVE CVBA, registered office at 3800 Sint-Truiden, Fabriekstraat 101, and with company number 0808.805.202, is the controller for the processing of your personal data.

 

If you wish to contact us, you can do so via the contact details below:

 

  READY2IMPROVE CVBA

Fabriekstraat 101 3800 Sint-Truiden info@ready2improve.eu

 

If you contact us because you want to use one of your rights (see point 7), we ask you to clearly indicate which right you want to use. Please be as specific as possible when using your rights.

 

2. Which personal data do we process?

 

Depending on your capacity, we collect the following personal data:

 

• From potential customers: – General identification data (such as name, title / position, address, mobile and / or telephone number, e-mail, assigned identification data); – Professional activities (such as nature of activity); – All other personal data that the potential customers lawfully make available to READY2IMPROVE;

 

• From suppliers (general): – General identification data (such as name, title / position, address, mobile and / or telephone number, e-mail, assigned identification data); – Professional activities (such as type of activity and goods / services supplied); – Financial identification data (such as identification and bank account numbers); – Financial transactions (such as amounts that the person in our database has to pay and has paid); – Compensations; – Agreements and arrangements with READY2IMPROVE; – All other personal data lawfully provided by the suppliers

 

Make READY2IMPROVE available;

 

 

• From suppliers (our coaches): – General identification data (such as name, title / position, address, mobile and / or telephone number, e-mail, assigned identification data); – Photos of activities and / or events; – Personal details (such as age and date of birth); – Education and training (such as academic curriculum and professional experience) – Profession and employment (such as CV, current position and career); – Financial identification data (such as identification and bank account numbers); – Financial transactions (such as amounts that the person in our database has to pay and has paid); – Compensations; – Agreements and agreements with READY2IMPROVE; – All other personal data that suppliers lawfully make available to READY2IMPROVE;

 

• From applicants: – General identification data (such as name, title / position, address, mobile phone and / or telephone number, e-mail, assigned identification data) (the data may come from the applicant himself or herself or from LinkedIn); – Personal details (such as age and date of birth) (the data may come from the applicant himself or herself or from LinkedIn); – Leisure activities, interests and memberships (the data may come from the applicant himself or herself or from LinkedIn); – Education and training (such as academic curriculum and professional experience) (the data may come from the applicant himself or herself or LinkedIn) – Profession and position (such as CV, current position and career) (the data may come from the applicant himself or herself) from LinkedIn);

 

If you provide us with personal data of other persons, you guarantee to READY2IMPROVE that you: • have lawfully obtained this personal data from the third party and have lawfully provided it to READY2IMPROVE; • READY2IMPROVE provides personal data that is up-to-date; • this person has provided relevant information about the existence and content of this Policy.

 

 

3. Why do we process the personal data (purposes)?

 

The personal data is processed for the following purposes:

 

3.1. Execution of an agreement • Creating a personal account; • Correct execution of the agreement; • Preparing invoices and invoice data; • Customer service: so that we can help you quickly in case of questions and / or problems;

 

 

3.2. At the request of the person concerned, take measures before concluding an agreement • Customer service: so that we can help you quickly in case of questions and / or problems;

 

3.3. Publicity • Posting photos on social media or on a website because of the publicity of our company. Before our company takes photos of you, we ask you to sign a portrait rights agreement in this regard. Without your knowledge, pictures will never be taken of you (unless you are not recognizable in the picture).

 

3.4. Direct marketing

 

• Sending newsletters, offers, promotions, etc. to potential customers. You can always unsubscribe from this via the opt-out in the e-mail; • For promotions or competitions (if you participate): so that we can contact the winners and / or announce the winners;

 

3.5. Job applications

 

• Receiving applications from applicants;

 

3.6. Necessary for the functioning of our company

 

• Improving our services; • Sending surveys so that we can improve our services; • Preventing misuse or improper use of our services and investigating, preventing and combating fraud; • Retaining personal data as evidence or for legal action; • Retaining personal data to register attendance at / participation in events;

 

3.7. Compliance with legal obligations

 

• Compliance with legal obligations (for example in the context of anti-money laundering and counterterrorism legislation).

 

 

You are not obliged to share your personal data with us, but if you do not provide the requested personal data, we may not be able to provide you with the desired services and / or products.

4. Legal base of personal data

 

The processing of the personal data under point 3.1 is based on the execution of the agreement or, at the request of the person or company involved, to take measures before the conclusion of the agreement.

 

The processing of personal data under point 3.2 is based on taking steps to conclude the contract at the request of the person or company involved.

 

The processing of the personal data under point 3.3 is based on the legitimate interest of our company (only and when the legitimate interest of our company outweighs the interests of the involved person or company). The interests are further explained under point 3.3.

 

The processing of personal data under point 3.4 is based on the express consent of the involved person or company

 

The processing of personal data under points 3.5 and 3.6. is based on the legitimate interest of our company (only and when the legitimate interest of our company outweighs the interests of the data subjects). The interests were listed under points 3.5 and 3.6. further explained.

 

The processing of personal data under point 3.7 takes place in order to comply with legal obligations that rest on our company.

 

5. With whom do we share the personal data with?

 

We only provide relevant aspects of personal data to third parties if these parties are contractually bound to READY2IMPROVE or act on behalf of or subcontracted by READY2IMPROVE.

 

Naturally, we have made agreements with these parties regarding the protection of your personal data.

 

We also do not provide personal data to companies outside the European Economic Area, unless there is an adequacy decision, appropriate safeguards, binding corporate rules or transfers referred to in Article 49, paragraph 1 GDPR.

 

In the legally determined cases, we are obliged to communicate certain personal data to the well-defined authorities.

6. How long do we keep the personal data?

 

We only keep the personal data for as long as this is necessary for the execution of the purposes specified above.

 

Since the retention period depends on the purpose, but also on the type of personal data, the retention periods vary.

 

7. What rights do you have?

7.1. Right of access, rectification or erasure

7.1.1. Insight

 

You have the right to inspect your personal data. If you request this, we will provide you with a copy of the processed personal data.

 

7.1.2. Rectification

 

You have the right to have incorrect or incomplete personal data adjusted.

 

7.1.3. Erasure

 

You have the right to ask READY2IMPROVE to delete your data in the cases specified in Article 17 (1) GDPR, such as if you withdraw your consent or if you object to processing for direct marketing.

 

In that case, READY2IMPROVE will delete your data without delay, unless Article 17 (3) GDPR applies. For example, READY2IMPROVE will not have to delete your personal data if this is necessary in the context of compliance with a legal obligation.

 

7.2. Right to restriction of processing that concerns you

 

You have the right to have the processing restricted in the cases specified in Article 19 (1), eg: if the accuracy of the personal data is disputed.

 

7.3. Right to data portability

 

You have the right to request the personal data that you have provided to READY2IMPROVE or to have it transferred to another company.

 

7.4. Right to withdraw consent

 

You have the right to withdraw your consent at any time.

 The withdrawal of your consent does not affect the lawfulness of the processing based on the consent, before its withdrawal

 

7.5. Right to lodge a complaint with a supervisory authority

 

If you do not agree with the point of view of READY2IMPROVE, if you would have any comments regarding the use of your rights, or if you believe that the processing of your personal data would not take place in accordance with the legislation, including the GDPR, you can lodge a complaint with the supervisory authority

 

 

(https://www.gegevensbeschermingautoriteit.be/).

 

7.6. Right to object to processing

 

You always have the right to object to processing for the purpose of direct marketing. Direct marketing is only sent to (potential) customers. In practical terms, you can object by indicating the “opt-out” in the e-mails, after which you will no longer receive direct marketing e-mails from us.

 

Of course it is possible that we will contact you if necessary regarding the execution of the agreement.

 

You also always have the right to object to processing based on Article 6 (1) (e) or (f) GDPR.

 

8. Cookies

 

READY2IMPROVE also uses cookies on the website. Cookies are small pieces of information that are stored by the browser on your computer and allow us to register certain information about the users of the website (eg language choice, duration of your visit to the website, …). These data helps us to better tailor the website to your wishes, preferences and ease of use.

 

More information about these cookies can be found in our cookie policy.